Help & tutorials
How to run your shop on Broidry
These are short, plain-language guides. Each one tells you what a feature does, how to use it, and what your customer sees on their side. Start at the top if you are new.
Looking for embroidery-business know-how rather than Broidry instructions — pricing your work, stabilizers, finding customers? That lives in the Guides.
Getting started
Open your shop and take your first order
From a brand-new account to a shop page you can share, in about fifteen minutes.
5 minute read
Your first sale, from zero
You know how to embroider but you have never sold a piece. One product, one honest price, and a practice order that shows you the whole thing working.
7 minute read
Bring your history in from another platform
Move your customers, past orders, and sales history over from Etsy, Shopify, Square, or any spreadsheet, with a preview before anything is saved.
3 minute read
A tour of your dashboard, by following one order through it
The sidebar is long. This tour walks one real order from the first message to the money, and introduces each tab where it comes up.
5 minute read
Orders and customers
An order's life, from New to Done
What each order status means, and what Broidry does for you at every step.
5 minute read
Your Inbox: every customer conversation in one place
Storefront questions and order messages in one list, junk filtered into a Spam folder, and replies that work straight from your email.
4 minute read
Turn a pasted message into an order
Paste a Facebook or Instagram conversation and Broidry builds the order, flagging whatever the customer forgot to say.
3 minute read
Group orders: one link for a whole team
Turn one product into a team store, let every member pay for their own spot, and get one batched sheet to stitch from.
5 minute read
Drops: a themed collection with one deadline
Put several products under one closing date, share one link, let buyers pay for everything in one cart, and stitch the whole batch together.
4 minute read
Quotes, payments, and your rate card
Price every order the same way, send a one-tap accept link, and track the money on the order.
4 minute read
What your customers see
The customer's whole journey, so you can answer their questions before they ask.
4 minute read
Etsy orders land on your board automatically
Forward Etsy's sale emails to your private Broidry address once, and every new sale becomes a paid order with no retyping.
4 minute read
Mockups and photos
The Mockup Studio, start to finish
Show your customer their exact piece, in real stitches and real inches, before you thread the machine.
7 minute read
Listing photos from one phone picture
Take one honest photo of the finished piece and get listing-ready photos back, same item, better light.
3 minute read
Photograph your blanks so mockups look right
Five habits that make every mockup on that blank look straight, true to size, and easy to read.
2 minute read
Your shop page
Set up your shop page
The five Storefront tabs, what each one controls, and the fastest path to a page that looks like you.
4 minute read
Products, and the three ways buyers order them
A product can be personalized, built from a logo the buyer sends, or sold exactly as photographed. Picking the right one is what makes the order form ask the right questions.
5 minute read
Your fabric shelf: show buyers the real fabrics you stock
Photograph the appliqué fabrics you stock — or fill the shelf straight from a store receipt — and buyers pick the actual fabric instead of typing a description and hoping.
6 minute read
Your design library, and letting buyers pick from it
Keep your stitch files, thread notes, and sizes in one place — and turn the good ones into designs buyers can put on a garment themselves.
4 minute read
Fonts and your thread drawer
Where the fonts come from, how the thread drawer works, and how both flow into orders and mockups.
3 minute read
The Marketing tab: get more orders
Messages for past customers written from their real orders, a simple email tool, sales, review asks, and print kits for craft fairs and packages. Everything is drafted for you; nothing sends without you.
4 minute read
Use a .bx font in Broidry
Drop the .bx on Broidry and we convert it for you — or do it yourself in five minutes with the free Embrilliance Express.
5 minute read
Put your shop on your own web address
Send customers to your own domain instead of a broidry.com link — what to change at your domain company, and what happens on our end.
7 minute read
Production, pricing, and money
Production: what goes on the machine next
Your make list sorted by ship date, with a clear answer to whether a due date is realistic.
3 minute read
The holiday cutoff: how many more orders actually fit
Broidry reads your queue and your pace, tells you the real order-by date, puts it on your shop as a banner, and flips to a waitlist by itself when you're full.
3 minute read
When you get paid, and where the money goes
Where your sales money lands, why the first payout is slow, and where to watch it.
3 minute read
Plans, fees, and the AI photo allowance
What free really includes, what the paid plans change, and where every number lives.
3 minute read
Refer other shops and earn a share
How the affiliate program works, what the shop you refer gets, and what you actually get paid.
3 minute read
If you still have a question
You run a shop on Broidry
The Ask Broidry chat in your dashboard answers instantly — how-to questions from these guides, and questions about your own orders from your records. If it can't answer, it sends your question straight to the people who build Broidry and a person follows up by email.
Ask from your dashboardYou ordered from a Broidry shop
The fastest answer comes from the shop itself, because they are the ones making your piece. Use the ask box on their shop page, or reply from the order link they sent you. Both go straight to the shop owner, and they will see it with your order in front of them.